Answers to most frequently asked questions about Rejuvenation
Clinic Day Spa. We hope it will help make your visit with us very
pleasant and relaxing.
Q.
Appointments?
A. Being on time for your appointment is greatly appreciated so
that you may receive your full service, and so that our other
clients are not inconvenienced. To ensure that you get an
appointment when you want and with whom you want, we recommend you
schedule your next service prior to leaving the spa. On any package
day service, skin care, massage and body treatment, please arrive at
least 15 minutes prior to your appointment. This will allow you time
to fill out the necessary forms, change into a robe and relax before
your service(s).
Q.
What if I am late for my appointment?
A. Arriving late will limit the time available for your
treatment. However, our staff will still provide the service for you
and you’ll be charged at the regular rate. Depending on the length
of your service, a late arrival may be considered as a "no show."
Q.
What is your cancellation policy?
A. Should a cancellation or date change be necessary, we request
a minimum of 24 hours notice for any single service, and 48 hours
notice for any multiple services or spa package to avoid
cancellation/change charges.
Q.
Who will help me decide to choose my treatments?
A. One of our front desk coordinators will help plan the perfect
spa experience.
Q.
What do I need to wear during my treatments?
A. Wear what is comfortable for you. Our staff will provide you
with disposable undergarments for the body treatments and waxing;
and robes and slippers if you are spending a few hours at the spa.
Q.
What if I have special health conditions or I am pregnant?
A. Please, notify the front desk coordinator before scheduling
your appointments. All clients will be asked to complete a brief
questionnaire upon check-in if they are getting skin and/or body
treatments.
Q.
What precautions do I need to take?
A. We recommend eating and drinking in moderation and avoiding
alcoholic beverages prior to your spa service. Do not shave your
legs prior to a body salt scrub or exfoliation. A bad sunburn may
prevent you from enjoying a spa treatment. Whenever sun-tanning, we
recommend to be cautious and use good sun protection (SPF 30).
Q.
What if I forget to show up for my appointment?
A. You’ll receive a courtesy confirmation call form our front
desk coordinator 24 hours prior to your appointment. Please, be
aware that "no shows" will be billed, and may reschedule the missed
appointment after bill is paid.
Q.
What methods of payment for spa services?
A. We accept Visa, MasterCard, American Express and Discover. You
may also pay by check or cash (no out of state checks, please). A
50% deposit on spa packages and group services is required at the
time of booking.
Q. Is
there a fee for returned checks?
A. A $25.00 service charge will be assessed on all returned
checks.
Q.
What about my jewelry and valuables?
A. Many treatments require the removal of jewelry. We suggest
that you leave your valuables at home. We are not responsible for
lost or stolen items.
Q.
What about gratuity?
A. Tipping is left to the discretion of our clients. 10 to 20% is
customary.
Q.
What about refunds or exchanges on spa products?
A. Refunds and exchanges are accepted within 10 days with proof
of purchase, (only on skin care and hair products). Credit card
purchases will be credited to your account. Checks require a 10
business days waiting period. No cash refunds.
