Booking Appointments

• Due to the popularity of our spa services, we highly recommend you make an advanced reservation for any of our services.
• However, we will always do our best to accommodate your request.
• A major credit card is required to hold your appointment(s).

Cancellation Policy

• Should you need to cancel your appointment, please contact us 24 hours in advance for single appointments and 48 hours for packages and group appointments.
• We regret that a lack of proper notice of cancellation or no shows will result in full billing of your service. We will call you the day before your appointment(s) to remind you so hopefully this will not be a problem.

Punctuality

• We ask that the first time clients arrive at the spa 15 minutes prior to their scheduled appointment(s) to complete necessary forms. Existing clients should arrive 5 minutes prior to scheduled treatment time to check in.
• Late arrivals will result in a shortened appointment and will be charged 100% of the service fee. Depending on the length of your service, a late arrival may be considered as a "no show."

Health Concerns

• Please advise us upon booking of any allergies, ailments, disabilities, high blood pressure, diabetes, or pregnancy.
• Consumption of alcohol before, during, or directly after particular spa treatments such as massage, body treatments, and facials is not recommended.
• There is no age limitation for our spa services, except for chemical peels. You must be 18 years of age or parental authorization.
• No persons with nail fungus will be permitted to have nail treatments (includes fingers and toes).
• No persons with active fever blisters (cold sores) will be permitted to have facial treatments.

Gratuities

• Our prices do not include gratuities. 15-20% is customary.

Refunds

• Gift Cards can not be refunded. All sales are final on gift cards.
• Exchanges or refunds on skin care products within 14 days with proof of purchase.
• No returns or exchanges on hair care products.
• No returns or exchanges on makeup products unless it is unopened and in it’s original packaging within 7 days with proof of purchase.
• Credit card purchases will be credited to account.
• Checks require a 10 day business day waiting period.
• No cash refund.

Frequently Asked Questions

Answers to most frequently asked questions about Rejuvenation Clinic Day Spa. We hope it will help make your visit with us very pleasant and relaxing.

Q. Appointments?

A. Being on time for your appointment is greatly appreciated so that you may receive your full service, and so that our other clients are not inconvenienced. To ensure that you get an appointment when you want and with whom you want, we recommend you schedule your next service prior to leaving the spa. On any package day service, skin care, massage and body treatment, please arrive at least 15 minutes prior to your appointment. This will allow you time to fill out the necessary forms, change into a robe and relax before your service(s).

Q. What if I am late for my appointment?

A. Arriving late will limit the time available for your treatment. However, our staff will still provide the service for you and you’ll be charged at the regular rate. Depending on the length of your service, a late arrival may be considered as a "no show."

Q. What is your cancellation policy?

A. Should a cancellation or date change be necessary, we request a minimum of 24 hours notice for any single service, and 48 hours notice for any multiple services or spa package to avoid cancellation/change charges.

Q. Who will help me decide to choose my treatments?

A. One of our front desk coordinators will help plan the perfect spa experience.

Q. What do I need to wear during my treatments?

A. Wear what is comfortable for you. Our staff will provide you with disposable undergarments for the body treatments and waxing; and robes and slippers if you are spending a few hours at the spa.

Q. What if I have special health conditions or I am pregnant?

A. Please, notify the front desk coordinator before scheduling your appointments. All clients will be asked to complete a brief questionnaire upon check-in if they are getting skin and/or body treatments.

Q. What precautions do I need to take?

A. We recommend eating and drinking in moderation and avoiding alcoholic beverages prior to your spa service. Do not shave your legs prior to a body salt scrub or exfoliation. A bad sunburn may prevent you from enjoying a spa treatment. Whenever sun-tanning, we recommend to be cautious and use good sun protection (SPF 30).

Q. What if I forget to show up for my appointment?

A. You’ll receive a courtesy confirmation call form our front desk coordinator 24 hours prior to your appointment. Please, be aware that "no shows" will be billed, and may reschedule the missed appointment after bill is paid.

Q. What methods of payment for spa services?

A. We accept Visa, MasterCard, American Express and Discover. You may also pay by check or cash (no out of state checks, please). A 50% deposit on spa packages and group services is required at the time of booking.

Q. Is there a fee for returned checks?

A. A $25.00 service charge will be assessed on all returned checks.

Q. What about my jewelry and valuables?

A. Many treatments require the removal of jewelry. We suggest that you leave your valuables at home. We are not responsible for lost or stolen items.

Q. What about gratuity?

A. Tipping is left to the discretion of our clients. 10 to 20% is customary.

Q. What about refunds or exchanges on spa products?

A. Refunds and exchanges are accepted within 10 days with proof of purchase, (only on skin care and hair products). Credit card purchases will be credited to your account. Checks require a 10 business days waiting period. No cash refunds.

Time to Relax

You don’t have to entertain your therapist. In the spa, silence can be golden and can provide a relaxing and meditative atmosphere. If you are in the mood for conversation, we will be happy to talk with you during your spa treatment. But if you want to escape in silence, we whole-heartedly support you!

Rejuvenation Clinic Day Spa is a professional establishment, and our trained therapists and aestheticians are here solely to help you improve your health, body and psyche. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately.

We respect the quality of time and quietness of our guests. Therefore, we ask that you do not bring children into the spa. Also, please refrain from the use of cellular phones. Please, speak softly at all times. For your comfort and well being, rejuvenation clinic day spa is a non-smoking environment.